Home > News & Blog > Why EPS Global Should be Your New Component Services Partner
Making the Strategic Shift: Why EPS Global Should be Your New Component Services Partner
In the constantly evolving world of electronics manufacturing, your choice of a component services partner matters. Choosing the right partner is a strategic decision that can significantly impact your business's growth and innovation potential. It is more than a mere transaction, frankly it’s a long-term relationship that can significantly influence your operational efficiencies, product quality, and market competitiveness.
At EPS Global, we are dedicated to providing our clients with the highest levels of service, quality, and technical expertise. Our team's dedication, combined with our innovative solutions and customer-centric approach, makes us the ideal partner for OEMs and Contract Manufacturers worldwide.
Is it time to consider a change of Component Services Partner?
- Have you noticed a drop in quality of service?
- Do they have the technical experience and equipment you need to scale?
- How competitive are their costs?
- Are they charging NRE for every update to your project?
- Are they struggling to adapt to changes in demand?
- Can they support your manufacturing locations from any continent?
- Does their manufacturing footprint provide access to new markets?
- Can they offer embedded security and peace of mind?
If your existing service provider is falling short on any of these points, perhaps now is the time to consider a strategic shift to EPS Global, with a team ready and willing to help you enhance your production capabilities.
At EPS Global, Your Business Is Important To Us
At EPS Global, we care - our team is flexible, provides a superior service and regularly exceeds our customers’ expectations. We are always ready to help you succeed, whether that’s expedited orders, overnight delivery to get parts to you when you need them or creating a custom component packaging solution for you. We provide a wide range of pre-manufacturing component configuration services from our network of 22 secure service centers globally.
At our core, we understand the critical importance of reliability, quality, and excellent customer service in the component preparation industry. Our commitment to these principles is not just a promise but a proven track record, underscored by our ISO certifications, Net Promoter Score of 73, and compelling testimonials from satisfied customers.
Quality Management at EPS Global
In our ongoing commitment to excellence, our centers are compliant with ISO9001, ISO14001 (Environmental management) and ISO27001 (Information Security management) certifications, along with VDA 6.3, a QMS standard devised by the German Association of the Automotive Industry (Verband de Automobilindustie – VDA) whose requirements are unique and complex.
These qualifications underscore our dedication to delivering unmatched quality and service in every project we undertake at EPS Global and is constantly borne out in regular customer audits undertaken at our 22 secure service centers dotted in electronics manufacturing clusters around the world.
To complement this, we have established an Internal Audit and Process Improvement Team which travels to our locations, rigorously auditing our processes and resources across all our centers. Their mission is to ensure that we consistently uphold the highest standards of operation, aligning with our certifications.
We have a Net Promoter Score (NPS) of 73
That’s world-class. And it’s a result of surveys completed with our customers by an independent organization. Our ongoing efforts to provide solutions and levels of service that go above and beyond for our customers has netted us this exceptional score.
What is a Net Promoter Score?
NPS is a highly regarded metric used to gauge the loyalty of a company's customer relationships. It is calculated based on responses to a single question: "How likely is it that you would recommend our company/product/service to a friend or colleague?" Scores range from minus 100 to plus 100, with any score above 0 considered "good”, above 50 is "excellent," and above 70 is deemed "world-class".
Our score of 73 places us in the upper tier of customer satisfaction, proving our commitment to not only meet but exceed customer expectations. It’s a testament to the trust and confidence our customers place in us, and it highlights the direct benefits we bring to our customers in streamlining their production processes.
At EPS Global, We Go the Extra Mile
Here’s what some of our customers have to say:
BCS Automotive
"EPS Global's customer service and timing are second to none. I have worked successfully with EPS Global for a decade now, their quality and commitment to customer service is excellent, and their timing is unbeatable. We needed some last minute help putting parts from tray / tube to T&R for an urgent customer build. EPS Mexico sent their General Manager to my plant, he picked up the parts, met with my team, and then had the work done in 3 days, and returned it to us. You do business with EPS Global for the personalized customer service, quality and quick timing!"
Kern Liebers
We were looking to tape & reel metal heatsinks, and Diehl Controls introduced us to EPS. They have provided good service, and good support in project development. They also offered a great logistics solution for the material transportation.
Kostal
From personal experience - these guys do a great job! I emailed them for help on a project this morning and had a fifteen minute answer.
At EPS Global, We Care.
Talk to us about your next project. Our team is ready and willing to help.
Component Preparation Services Built Around You
We work with OEMs and Contract Manufacturers in the Industrial, Consumer, Automotive, Medical/MedTech, Smart Metering and IoT industries.
IC
Programming
Outsource your IC programming to us and remove the complexity and considerable time burden of programming during in-circuit test, introducing increased efficiencies on the production line and cost savings.
Tape and
Reeling
Our tape and reeling services are designed for precision and efficiency, enabling rapid and reliable component placement to keep your production lines moving smoothly.
Custom Tape
Manufacture
For components that require specialized handling, we offer custom carrier tape design services to ensure the perfect fit and protection for parts of almost any shape and size.
Embedded
Security
Enhance the security of your electronic components with our embedded security services, providing peace of mind through advanced protection measures against hacking, IP theft, overproduction & counterfeiting.
Kitting
Services
We have automatic and manual packaging services to pack all necessary components together for efficient and error-free production runs.
Baking and
Dry Packing
To ensure the integrity of moisture-sensitive components, we offer baking and dry packing services that prepare your parts for long-term storage or immediate use upon delivery.
Component Prep
(Lead Cropping & Forming)
To prepare components for surface mount or through-hole assembly, we provide lead cropping and forming services that ensure precision and compatibility with your PCB designs.
Component
Preforming
We have automatic machines that can precisely shapes leads and terminals to ensure seamless integration with your specific assembly requirements.
